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Warranty Information

Service Guarantee:

1.1 Any Services we carry out for you are guaranteed for 12 months from the date stated in our invoice to you.

1.2 If the Device develops an additional fault unrelated to the provision of the original Services, this guarantee will not apply.

Scope of Guarantee:

2.1 The guarantee only covers parts used in a repair, customization, or other Service provided by us.

2.2 It does not include the Device as a whole, any further damage to the Device or any part(s) of the Device, improper fitting of parts by you or a third-party company, or any accidental damage (e.g., cracked screen glass or lines on the LCD/OLED display panel), misuse, improper care, or alteration.

Additional Rights:

3.1 These rights are in addition to your legal rights in relation to Goods and Services which are faulty or which otherwise do not conform to the legally required standard.

Manufacturer Warranty:

4.1 Your warranty with the original manufacturer may be void when we carry out a repair at iFix Norwich on your Device.

Agreement to Terms:

5.1 By using this website and commencing walk-in repair service, you automatically agree with our terms of services and warranty policies.

Processing Time:

6.1 Warranty repair devices can take up to 14 working days to be processed and returned to the customer.