fbpx Skip to main content

iFix Terms & Conditions

By using this website, you indicate that you accept our terms of website use and agree to abide by them. If you do not agree to these terms of use, please refrain from using our website.


By purchasing or ordering Goods and/or Services from us, you agree to be bound by the terms and conditions set out below. You should ensure you print and/or retain a copy for future reference. Please read these terms and conditions carefully and make sure you understand them. If you have any questions regarding these terms and conditions, please contact us before you place your order.

Your attention is particularly drawn to clause 10 which contains important information about our liability to you.


means these terms and conditions, together with the documents referred to in them, as each may be amended from time to time in our absolute discretion and which will govern the contract between us and you when you place orders for our Goods and/or Services;
means any equipment you send to us or any equipment we send to you for the provision of Services under this Agreement;
means any products or other goods you purchase from us or offer for sale to us under this Agreement;
means your order for the supply of Goods and/or Services;
means any services you order, purchase or otherwise ask us to carry out under this Agreement;
us / our / we
means iFix, a sole trade registered in England and Wales whose registered office is at 6 Bassingham Road, Norwich, Norfolk NR3 2QT.

means the website we operate located at www.ifixnorwich.com or any associated or replacement website operated by us from time to time;


2.1By placing an order with us, whether through our Website or otherwise, you warrant that you have read, understood and agree to the terms of this
Agreement and that you are:

2.1.1 A UK resident;

2.1.2 Legally capable of entering into binding contracts; and

2.1.3 At least 18 years old.

2.2 You also agree to provide your name, phone number, address, payment details and any other information which we request in connection with your
order. How we deal with this information is detailed in our Privay Policy


3.1 Each Order will be treated as an offer by you to purchase Goods and/or Services in accordance with this Agreement; unless

3.1.1 You are selling your Goods to us in which case the Order will be treated as an offer by us to purchase your Goods from you in accordance with this agreement.

3.2 On each occasion, the Order will only be deemed to be accepted and this Agreement will only come into effect when we dispatch the Goods or commence the provision of the Services whichever is the earlier or accept that the

3.3 You acknowledge that any automated acknowledgement given when you place an order via our Website shall not amount to our acceptance of the Offer.

3.4 We may (in our absolute discretion) limit, restrict or reject any Order at any time prior to this Agreement coming into effect. Where this happens, we will attempt to contact you using the information you provided to us. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe (in our absolute discretion) are making use of the Goods or Services for profit.

3.5 We reserve the right to refuse to process an Order for any reason including, but not limited to:

3.5.1 The wrong price or valuation has been displayed and selected on our website

3.5.2 You fail to meet any criteria for eligibility that we impose from time to time

3.5.3 You fail to submit all necessary details for us to process your Order

3.5.4 You fail to send us your Goods

3.5.5 If your Goods are not in the same condition that was selected when making your Order. In this instance we may, at our discretion: Reevaluate the Order price Refuse the Order

3.5.6 The Goods sent to us is a fake, counterfeit, not genuine item


4.1 If you are a consumer and place an Order for Services at a distance (for example via the telephone or internet) then you may cancel this Agreement within seven working days of placing the Order, except where we have started providing any part of such Services to you.

4.2 If you are a consumer and place an Order for Goods at a distance (for example via the telephone or internet) then you may cancel this Agreement within seven working days from the day after you receive the Goods.

4.3 You will not have any right to cancel this Agreement for the supply of our Goods or Services as part of our Colour Lab.

4.4 Any Goods must be returned to us within a reasonable period, complete (including in the original packaging), undamaged, unused and with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.

4.5 The provisions of clause 8 apply when returning Goods to us.

4.6 This provision does not affect your other statutory rights as a consumer.


We will do our best to complete your Order in a timely and efficient manner but any estimated time frames for any delivery of the Goods and/or completion of the Services are estimates only and delays may arise as a result of matters outside of our reasonable control.


6.1 The price of the Goods and/or Services shall be our quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price of which we inform you prior to accepting your Order.

6.2 All prices are inclusive of VAT at current rates unless stated otherwise.

6.3 You shall provide payment prior to us providing you with the Goods or Services (as applicable) unless otherwise agreed by us in writing.

6.4 We reserve the right to sell your Device to recover our costs in the event that payment for any goods or services remains outstanding for more than 30 days. Any money received in excess of our costs will be returned to you and any shortfall will remain due from you.

6.5 If you fail to make any payment on the due date then, without prejudice to any other right or remedy we may have, we will be able to cancel this Agreement or charge you interest (before and after any judgment) on the amount unpaid, at the rate of two per cent per calendar month, until payment is made in full (a part of the month being treated as a full month for the purpose of calculating interest).

6.6 All payment methods other than cash may be subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by any failure of such checks or authorisation.

6.7 Any Goods will be your responsibility from the time of delivery and ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.

6.8 Repair booking deposit fee is non refundable to avoid no show up appointments.


7.1 Where applicable, you agree to send us your Device so that we can perform the Services you request in the Order.

7.2 Please do not send any accessories with your Device unless we have specifically requested them. We cannot be held responsible for any loss or damage to accessories whilst in our possession, including (but not limited to) SIM cards, chargers, boxes, cases, cables and memory cards.

7.3 An £8 administration fee will be charged if you send us a different model of Device to the model stated in your Order.

7.4 We accept no liability for any Device or other items that are lost or damaged in the postal or courier system which includes, but is not limited to, our ‘Express Pickup Service’ and our ‘Return By Tracked Mail’ service.

7.5 We accept no liability for any loss should you provide us with an incorrect delivery address for return postage. You should notify us immediately if you have made a mistake or need to change your delivery address.

7.6 If we attempt to redeliver your item and it is returned to us, we will contact you to arrange another delivery. This will incur an £8 administration charge plus any additional charges for each additional redelivery.

7.7 When selecting a ‘Courtesy Device’ for the duration of the repair you agree to return the courtesy device to us at iFix Norwich, 6 Bassingham Road, Norwich, Norfolk, NR3 2QT, UNITED KINGDOM within 5 working days of delivery of your repaired / returned device back to you. You will be charged the regular retail price of the device on our website at the time of default using the payment method chosen if:

7.7.1 The device is returned damaged or altered. Each device is thoroughly checked and tested prior to despatch to you as a courtesy device. If you find any fault with the device you must notify us immediately.

7.7.2 The device is returned after 5 working days of you receiving your device back.

7.6 If we attempt to redeliver your item and it is returned to us, we will contact you to arrange another delivery. This will incur an £8 administration charge plus any additional charges for each additional redelivery.


8.1 As set out in clause 4, if you place an order via our Website or over the phone, you have a legal right to cancel this Agreement in certain circumstances. We may also offer a refund in the following situations:

8.1.1 Goods

(a) Where you are not satisfied with any Goods we provide (for instance, because you consider that the Goods are defective) please return the Goods to us within 28 days from the date of delivery.

(b) We will (at our discretion) offer a full or partial refund or send you a replacement.

8.1.2 Services

(a) In the unlikely event that the Services we have provided are defective or become faulty within the first 90 days of us completing the Services, please contact us first to see if we can resolve the problem.

(b) If we cannot resolve the problem without you returning your Device (or other item) to us, we will either arrange to have your Device collected and re-perform the Services or provide you with a full or partial refund (depending on what we consider to be reasonable).

8.2 Except as set out in clause 8.3, you will receive a full refund of the price paid for the Goods or Services and any applicable delivery charges, but not the cost of returning any Goods to us (if applicable), as soon as possible and in any case within 30 days of the day on which you notify us.

8.3 If you return defective Goods to us and we (in our absolute discretion) agree they are defective, we will refund the price of the defective Goods in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

8.4 You must return the Goods by sending them to iFix Norwich, 6 Bassingham Road, Norwich, Norfolk, NR3 2QT, UNITED KINGDOM. It is your responsibility to ensure that the Goods are received by us and we recommend using a tracked service.


9.1 Any Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods.

9.2 Any Services we carry out for you are guaranteed for 90 days from the date stated in our invoice to you. If the Device develops an additional fault unrelated to the provision of the original Services, this guarantee will not apply.

9.3 Our guarantee only covers parts used in a repair, customisation or other Service provided by us, it does not include the Device as a whole, any further damage to the Device or any part(s) of the Device; improper fitting of parts by you or third party company; or any accidental damage, abuse, misuse, improper care or alteration.

9.4 An administration fee of £8 will be charged if you send us your Device under a claim against our warranty and we find (in our absolute discretion) such a claim is not valid and have to return your Device to you.

9.5 These rights are in addition to your legal rights in relation to Goods and Services which are faulty or which otherwise do not conform to the legally required standard.

9.6 Your warranty with the original manufacture is void when we carry out a repair or iFix Norwich on your Device and you accept fully that your Device will not be restored to it’s original condition

9.7 Your warranty is only valid if you retain your receipt, which states your customer number and Job ID number.

9.8 By using this website and commencing walk in repair service you automatically agree with our terms of services and warranty policies.

9.9 Warranty repair devices can take up to 14 working days to be processed and returned to the costumer.

10.0 If the phone is being repaired under warranty, we do require pass code to be provided for testing purposes. Failing to provide your pass code will result in warranty to be voided. If you are concerned about your data privacy please bring in your phone fully restored and erased, that way we will not need a pass code.


10.1 You acknowledge that when we carry out Services on your Device, it will void your warranty with the manufacturer and when we replace certain parts the serial numbers on these parts will no longer match the original parts. You agree that we will not be liable for any loss or damage caused by this.

10.2 We will not be liable under this Agreement for any loss or damage caused by circumstances where:

10.2.1 there is no breach of a legal duty of care owed to you by us;

10.2.2 such loss or damage is not a reasonably foreseeable result of any such breach; or

10.2.3 any loss or damage results from the breach by you of any term of this Agreement.

10.3 Our liability shall not in any event include any loss of data, profits, business, custom, time, anticipated savings, income, revenue or anything else of a similar nature.

10.4 Nothing in these Conditions shall exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees, or limit your rights as a consumer under applicable UK law.

10.5 You acknowledge that when we carry out Services on your Device we carry out our full diagnostics which includes testing each and every feature of your Device. This includes but is not limited to the phone app, camera app, voice control app, music app, iTunes app and settings app.

10.6 We will not be held liable under this Agreement for any loss or damage caused by circumstances where:

10.6.1 the carrier lock status of your Device is altered or changed when in our possession. This is particularly relevant ut not limited to the purchase of a ‘soft unlocked’ Device from a distirubtor other than Apple.


If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data stored on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When sending or bringing in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn’t happen, however, if it does happen and the damages are significant we will offer a replacement or repair.

We will not be responsible for any damage or fault caused by a previous repair.
When sending or bringing in your mobile phone or tablet device for screen repair or home button repair, iFix will not be held responsible if the home button and Touch ID feature does not work after the repair is carried out.
10.6.3 Repair process can take up to 14 working days to be processed and returned to the costumer. We are liable to provide the customer with courtesy phone during waiting time.


You will be responsible for payment of any import duties and taxes if you order Goods and/or Services for delivery outside the UK and you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.


Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.


13.1 All notices given by you to us must be given to iFix at 6 Bassingham Road, Norwich, Norfolk NR3 2QT or by email to hallo@ifixnorwich.com .

13.2 We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above.

13.3 Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or two days after the date of posting of any letter.


If either of us cannot fulfil an obligation under this Agreement because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.


We have the right to revise and amend this Agreement from time to time and you will be subject to the policies and terms and conditions in force at the time you place your Order, unless any change to the Agreement in force at that time is required to be made by law.


16.1 This Agreement constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us.

16.2 If any of the terms of this Agreement are found to be invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

16.3 If we fail to insist that you perform any of your obligations under this Agreement, or if we do not exercise any of our rights or remedies under this Agreement, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any part of this Agreement shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

16.4 This Agreement is between you and us and a person who is not party to this Agreement shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.

16.5 This Agreement shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.

16.6 We are not obliged to complete an Order with you in accordance with these Terms & Conditions if we become insolvent, enter into an arrangement with administrators or if anything similar occurs. Our contract with you will end immediately.

16.7 Our Services and Order processing is reliant on third parties which have their own processes and times which are out of our control. This includes but is not limited to courier companies, postal services, banks, third party software companies and PayPal. We will not be liable for any delay in receipt of a Service or Payment due to delays, action or inaction with any third party.


17.1 Each Goods that have been offered to us to purchase from you must match the make, model, capacity and match following conditions:


17.1.1 The Goods must be fully functional and include all of the physical parts, fully assembled in full working order. There must: Be no water damage  All parts including the screen must be fully functional with no physical damage including scratches

Working Damaged

17.1.2 The Goods must be fully functional with only the faults selected. If there are any further faults then Terms & Conditions 3.5 may come into effect. There must: Be no additional damage to the faults selected when placing the Order Be no missing parts including but not limited to screws Be no water damage If the screen or any part is functional but damaged then it must be selected as a fault when placing the Order. This is including but not limited to scratches or cracks in the glass screen, back cover or LCD screen All parts must be present

Not Working

17.1.3 The Goods can be non working. If any parts are missing then Terms & Conditions 3.5 may come into effect. There must: The IMEI number must not be blocked, barred, involved with a legal claim for compensation All parts must be present

17.6 If the incorrect condition, make, model or capacity has been chosen we will reevaluate and quote a revised price for the Order. You have 7 days to respond to this from the date that the revised quote has been sent. Failure to accept or refuse the revised quote within 7 days will be taken as your acceptance of our revised offer and we will process the Order as normal.

17.3 It is your responsibility to cancel any airtime contract you have that is linked to any Goods before sending it to us. We are not responsible for any costs arising from your contract before or after receipt of your handset.

17.4 By sending us your Goods you agree to release us from any and all claims, losses and damages with respect to the Data stored on the Goods. We accept no responsibility in relation to the Data which includes but is not limited to the security, confidentiallity, protection or use of such Data.

17.5 Stolen and blocked Goods will be refused. We support and adhere to a code of practice set by the Home Office and National mobile Phone Crime Unit to ensure stolen and blocked Goods are not recycled. We check the IMEI number of each and every Goods that are offered for sale to us. if the IMEI number of the Goods are blocked then it is your responsibility to contact CheckMEND ( www.checkmend.com ) and prove that you are the rightful owner and get the Goods unblocked. If the Goods are unblocked within 28 days the Order will be processed as normal. if the Goods are still blocked after 28 days we will be required by law to dispose of it. You will be required to cooperate and give us and any authorities assistance if we or any authorities request.


17.1 Upon an attempt to repair non powering or water damaged device we promise to make the best effort to get the device working again. This doesn’t guarantee customers device will be repaired and it could cause further damage to the device due to complexity of repair. This applies to water damaged or non powering up handset, tablet or computer repairs.


18.1 Call out repairs are charged £10 transport fee within 20 miles around Norwich.

18.2 Any warranty repairs are handled at our base. If the device has been repaired at customers home / office, in case there is a warranty issue, device has to be dropped off or mailed to our base for warranty inspection.


By using the ifixnorwich.com web site (“Service”), or any services of iFix, you are agreeing to be bound by these terms and conditions (“Terms of Service”).