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iFix Terms & Conditions

By using this website, you indicate that you accept our terms of website use and agree to abide by them.


By purchasing or ordering Goods and/or Services from us, you agree to be bound by the terms and conditions set out below. You should ensure you print and/or retain a copy for future reference. Please read these terms and conditions carefully and make sure you understand them. If you have any questions regarding these terms and conditions, please contact us before you place your order.


  • Agreement: means these terms and conditions, together with the documents referred to in them, as each may be amended from time to time in our absolute discretion and which will govern the contract between us and you when you place orders for our Goods and/or Services.
  • Device: means any equipment you send to us or any equipment we send to you for the provision of Services under this Agreement.
  • Goods: means any products or other goods you purchase from us or offer for sale to us under this Agreement.
  • Order: means your order for the supply of Goods and/or Services.
  • Services: means any services you order, purchase or otherwise ask us to carry out under this Agreement.
  • us / our / we: means iFix, a sole trade registered in England and Wales whose registered office is at 11 Richenda Close, Norwich, NR5 8JG.
  • Website: means the website we operate located at or any associated or replacement website operated by us from time to time.


2.1 By placing an order with us, whether through our Website or otherwise, you warrant that you have read, understood, and agree to the terms of this agreement and that you are:

2.1.1 Legally capable of entering into binding contracts.

2.2 You also agree to provide your name, phone number, address, payment details, and any other information which we request in connection with your order. How we deal with this information is detailed in our Privacy Policy.


3.1 Each Order will be treated as an offer by you to purchase Goods and/or Services in accordance with this Agreement, unless:

3.1.1 You are selling your Goods to us in which case the Order will be treated as an offer by us to purchase your Goods from you in accordance with this agreement.

3.2 On each occasion, the Order will only be deemed to be accepted and this Agreement will only come into effect when we dispatch the Goods or commence the provision of the Services whichever is the earlier.

3.3 You acknowledge that any automated acknowledgement given when you place an order via our Website shall not amount to our acceptance of the Offer.

3.4 We may (in our absolute discretion) limit, restrict, or reject any Order at any time prior to this Agreement coming into effect. Where this happens, we will attempt to contact you using the information you provided to us. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe (in our absolute discretion) are making use of the Goods or Services for profit.

3.5 We reserve the right to refuse to process an Order for any reason including, but not limited to:

3.5.1 The wrong price or valuation has been displayed and selected on our website. 3.5.2 You fail to meet any criteria for eligibility that we impose from time to time. 3.5.3 You fail to submit all necessary details for us to process your Order. 3.5.4 You fail to send us your Goods. 3.5.5 If your Goods are not in the same condition that was selected when making your Order. In this instance, we may, at our discretion: Reevaluate the Order price. Refuse the Order. 3.5.6 The Goods sent to us is a fake, counterfeit, not genuine item.


4.1 If you are a consumer and place an Order for Services at a distance (for example via the telephone or internet) then you may cancel this Agreement within seven working days of placing the Order, except where we have started providing any part of such Services to you.

4.2 If you are a consumer and place an Order for Goods at a distance (for example via the telephone or internet) then you may cancel this Agreement within seven working days from the day after you receive the Goods.

4.3 You will not have any right to cancel this Agreement for the supply of our Goods or Services as part of our Colour Lab.

4.4 Any Goods must be returned to us within a reasonable period, complete (including in the original packaging), undamaged, unused, and with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand-alone retail value of any missing or damaged items.

4.5 The provisions of clause 8 apply when returning Goods to us.

4.6 This provision does not affect your other statutory rights as a consumer.


We will do our best to complete your Order in a timely and efficient manner but any estimated time frames for any delivery of the Goods and/or completion of the Services are estimates only and delays may arise as a result of matters outside of our reasonable control.


6.1 The price of the Goods and/or Services shall be our quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price of which we inform you prior to accepting your Order.

6.2 You shall provide payment prior to us providing you with the Goods or Services (as applicable) unless otherwise agreed by us in writing.

6.3 We reserve the right to sell your Device to recover our costs in the event that payment for any goods or services remains outstanding for more than 30 days. Any money received in excess of our costs will be returned to you and any shortfall will remain due from you.

6.4 If you fail to make any payment on the due date then, without prejudice to any other right or remedy we may have, we will be able to cancel this Agreement.

6.5 All payment methods other than cash may be subject to validation checks and authorization and we will not be liable for any delay or non-delivery caused by any failure of such checks or authorization.

6.6 Any Goods will be your responsibility from the time of delivery and ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.

6.7 Repair booking deposit fee is non-refundable to avoid no show-up appointments.


7.1 Where applicable, you agree to send us your Device so that we can perform the Services you request in the Order.

7.2 Please do not send any accessories with your Device unless we have specifically requested them. We cannot be held responsible for any loss or damage to accessories whilst in our possession, including (but not limited to) SIM cards, chargers, boxes, cases, cables, and memory cards.

7.3 We accept no liability for any Device or other items that are lost or damaged in the postal or courier system which includes, but is not limited to, our ‘Express Pickup Service’ and our ‘Return By Tracked Mail’ service.

7.4 We accept no liability for any loss should you provide us with an incorrect delivery address for return postage. You should notify us immediately if you have made a mistake or need to change your delivery address.

7.5 If we attempt to redeliver your item and it is returned to us, we will contact you to arrange another delivery. This will incur charges for each additional redelivery.


8.1 As set out in clause 4, if you place an order via our Website or over the phone, you have a legal right to cancel this Agreement in certain circumstances. We may also offer a refund in the following situations:

8.1.1 Goods (a) Where you are not satisfied with any Goods we provide (for instance, because you consider that the Goods are defective) please return the Goods to us within 28 days from the date of delivery. (b) We will (at our discretion) offer a full or partial refund or send you a replacement.

8.1.2 Services (a) In the unlikely event that the Services we have provided are defective or become faulty within 12 months of us completing the Services, please contact us first to see if we can resolve the problem. (b) If we cannot resolve the problem without you returning your Device (or other item) to us, we will re-perform the Services or provide you with a full or partial refund (depending on what we consider to be reasonable).

8.2 Except as set out in clause 8.3, you will receive a full refund of the price paid for the Goods or Services and any applicable delivery charges, but not the cost of returning any Goods to us (if applicable), as soon as possible and in any case within 30 days of the day on which you notify us.

8.3 If you return defective Goods to us and we (in our absolute discretion) agree they are defective, we will refund the price of the defective Goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

8.4 You must return the Goods by sending them to iFix, 11 Richenda Close, Norwich, NR5 8JG. It is your responsibility to ensure that the Goods are received by us and we recommend using a tracked service.


9.1 Any Services we carry out for you are guaranteed for 12 months from the date stated in our invoice to you. If the Device develops an additional fault unrelated to the provision of the original Services, this guarantee will not apply.

9.2 Our guarantee only covers parts used in a repair, customization, or other Service provided by us. It does not include the Device as a whole, any further damage to the Device or any part(s) of the Device; improper fitting of parts by you or a third-party company; or any accidental damage (cracked screen glass or lines on the LCD/OLED display panel), misuse, improper care, or alteration.

9.3 These rights are in addition to your legal rights in relation to Goods and Services which are faulty or which otherwise do not conform to the legally required standard.

9.4 Your warranty with the original manufacturer may be void when we carry out a repair at iFix Norwich on your Device.

9.5 By using this website and commencing walk-in repair service you automatically agree with our terms of services and warranty policies.

9.6 Warranty repair devices can take up to 14 working days to be processed and returned to the customer.


10.1 You acknowledge that when we carry out Services on your Device, it may void your warranty with the manufacturer and when we replace certain parts the serial numbers on these parts will no longer match the original parts. You agree that we will not be liable for any loss or damage caused by this.

10.2 We will not be liable under this Agreement for any loss or damage caused by circumstances where:

10.2.1 there is no breach of a legal duty of care owed to you by us; 10.2.2 such loss or damage is not a reasonably foreseeable result of any such breach; or 10.2.3 any loss or damage results from the breach by you of any term of this Agreement.

10.3 Our liability shall not in any event include any loss of data, profits, business, custom, time, anticipated savings, income, revenue, or anything else of a similar nature.

10.4 Nothing in these Conditions shall exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents, or employees, or limit your rights as a consumer under applicable UK law.

10.5 You acknowledge that when we carry out Services on your Device we carry out our full diagnostics which includes testing each and every feature of your Device. This includes but is not limited to the phone app, camera app, voice control app, music app, iTunes app, and settings app.

10.6 We will not be held liable under this Agreement for any loss or damage caused by circumstances where:

10.6.1 the carrier lock status of your Device is altered or changed when in our possession. This is particularly relevant but not limited to the purchase of a ‘soft unlocked’ Device from a distributor other than Apple.

10.6.2 If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data stored on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When sending or bringing in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it. This comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn’t happen, however, if it does happen and the damages are significant we will offer a replacement or repair.

We will not be responsible for any damage or fault caused by a previous repair.


You will be responsible for the payment of any import duties and taxes if you order Goods and/or Services for delivery outside the UK and you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


13.1 All notices given by you to us must be given to iFix at 11 Richenda Close, Norwich, NR5 8JG or by email to

13.2 We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above.

13.3 Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or two days after the date of posting of any letter.


If either of us cannot fulfill an obligation under this Agreement because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.


We have the right to revise and amend this Agreement from time to time and you will be subject to the policies and terms and conditions in force at the time you place your Order, unless any change to the Agreement in force at that time is required to be made by law.


16.1 This Agreement constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding, or agreement between us.

16.2 If any of the terms of this Agreement are found to be invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

16.3 If we fail to insist that you perform any of your obligations under this Agreement, or if we do not exercise any of our rights or remedies under this Agreement, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any part of this Agreement shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

16.4 This Agreement is between you and us and a person who is not a party to this Agreement shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.

16.5 This Agreement shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.

16.6 We are not obliged to complete an Order with you in accordance with these Terms & Conditions if we become insolvent, enter into an arrangement with administrators, or if anything similar occurs. Our contract with you will end immediately.

16.7 Our Services and Order processing are reliant on third parties which have their own processes and times which are out of our control. This includes but is not limited to courier companies, postal services, banks, third-party software companies, and PayPal. We will not be liable for any delay in receipt of a Service or Payment due to delays, action, or inaction with any third party.